SAP CRM TECHNICAL

Solution Overview(Introduction)

·         Getting to know mySAP CRM

·         mySAP CRM - The complete solution

·         CRM architecture & Component integration

·         Key capabilities of mySAP CRM

·         Channels of interaction

·         Careers @ mySAP CRM 2007

Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

·         Overview of CRM Server Technology

·         Account Management (Business Partner master)

·         Product master

·         Organization management

·         Territory management

·         Transactions processing

·         Items Categories

·         Activity management

·         Partner processing

·         Status Profile

·         Actions

·         Pricing fundamentals (ECC 6.0)

·         Condition technique and pricing procedure determination (ECC 6.0)

CRM 7.0 Web UI Configuration

·         Interface Overview

·         IC Business Role

·         Navigation bar Profile

·         Logical Links

·         Layout Profile

·         Technical Profile

·         Component Workbench

Marketing

·         Introduction

·         Marketing planning & Campaign management

·         Marketing Calendar

·         Marketing Analytics

·         Segmentation of business partners

·         Segment builder tool

·         Personalized mail forms

·         External list management

·         Product Proposal

·         Lead Management

Sales

·    The Sales cycle

·    Opportunity Management

·    Copying control

·    Process in Quotation and Order Management

·    Quotation Management

·    Order Management

·    Special Functions in Quotation and Order Management

·    Visit Planning

·    Contract Management

·    Status Management

·    Transactions processing

·    Partner processing

Service

·    Overview of CRM Service

·    Installed Base Management and Individual Objects

·    Service Agreements and Service Contracts

·    Service Plans

·    Service Order Management

·    Product Service Letters

·    Complaints and Returns Management

·    Warranty

·    Case Management

E-commerce (Internet Sales)

·    Introduction

·    B2B and B2c scenarios

·    Product catalog

·    Product proposals

·    Top n products

·    Cross selling

·    Up selling

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